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We are committed to delivering your order safely and efficiently. This Shipping Policy explains where we deliver, estimated delivery timeframes, shipping costs and what you can expect once your order has been placed.
Our online store delivers within South Africa only.
If you are shopping from outside South Africa, please visit our
International Shop
to purchase through one of our authorised international retail partners.
Shipping costs are calculated during checkout based on your delivery location. Free standard delivery applies to orders over R1,000. Orders below this value will incur the applicable delivery charge displayed at checkout.
Orders are processed on business days, Monday to Friday, excluding public holidays, after payment has been received.
Tracking information will be provided once your order has been dispatched, where available.
Orders are typically delivered within 10–14 working days, depending on your location and courier availability.
Delivery timeframes are estimates and may occasionally be affected by circumstances beyond our reasonable control. We will notify you if we become aware of a significant delay affecting your order.
You are responsible for providing a complete and accurate delivery address and contact information when placing your order.
Please ensure that someone aged 18 years or older is available to accept the delivery. Proof of age may be requested by the courier.
Additional delivery charges may apply if an order cannot be delivered because the delivery information supplied was incorrect or incomplete, or because no eligible person was available to accept the order.
If an item you have ordered is temporarily unavailable, we will notify you of the expected delay. You may choose to wait for the item or select an alternative product. If an item is permanently unavailable, we will notify you and issue a full refund for that item unless you choose an alternative product.
If your order is not delivered within the agreed delivery period, please contact us at
orders@ernieelswines.com.
Where applicable under South African consumer legislation, you may be entitled to cancel your order and receive a refund.
If you have any questions about your order or delivery, please contact us at orders@ernieelswines.com
